We want to inform you of an upcoming change to the Tenmast support team hours. Beginning on Monday, July 6, 2026, our support team will be available from 8:00 AM to 6:00 PM EST, instead of the current 8:00 AM to 8:00 PM EST schedule.
The adjustment allows us to better align support availability with overall client demand while continuing to deliver high-quality service during peak usage hours.
For assistance outside of these hours, please continue to submit cases through the myMRI Client Portal, where our team will respond as promptly as possible.
We sincerely apologize for any inconvenience this may cause. If you have any questions about this change or anticipate any impact to your operations, please don’t hesitate to reach out.
Thank you for your understanding and continued partnership.
For compliance updates, please visit our site at: https://info.mrisoftware.com/compliance-news-subsidized-housing
Highlights:
WT2+ now supports both pre-HOTMA and HOTMA-compliant Tax Credit and Rural Development certification calculations.
Job Aids:
Bug Fixes and Improvements:
Family Self Sufficiency (FSS):
Inspections:
Occupancy and Rent Calculation (ORC):
Multi-Family (TRACS):
Purchase Orders:
Section 8 Tenant and Landlord:
Admin as a Service: Admin as a Service relieves your agency of the responsibility of maintaining user security in the software. Our team can clean up your user security list, add new users, disable users, and update security settings as needed for your agency.
Health Checks: Are you maximizing the benefits of your software? Do you believe you have duplicate data that is slowing you down? Let our experts help identify inefficiencies, duplicate data, and process performance issues.
PIC Management Service: PIC Management is a service where our team takes the responsibility of submitting your agency’s data to PIC each month. Our team specializes in PIC error resolutions, and we collaborate with our clients to maintain high scores.
PIC Training: Training on the basics of PIC, PIC error corrections for Section 8 and Public Housing, and PIC data cleanup for HIP.
Need Training for New Staff or a Refresher? We’ve Got You Covered! Whether you are onboarding new team members or simply need a refresher, we are here to help. We offer tailored training sessions in Accounting, Housing, Maintenance, or any of our software modules. Our training is customized to meet your specific needs, ensuring your team gains the skills and confidence to succeed.
Recurring Services: Will you have several requests over the next year? Ask us about discounts for Recurring Services.
Contact Us: Submit a GPS request on the myMRI portal for more information or email GPSRequests @ mrisoftware.com.
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An MRI Software Company